Luxury HOA & Concierge Management

Luxury HOA & Concierge Management — Total Association

Specialized tools for luxury condominiums and high-end associations that require concierge-level service. Total Association supports front desk operations, package and delivery tracking, digital lobby signage, and VIP guest management.

Front desk operations: log visitor check-ins, deliveries, and resident requests from a tablet interface.
Package management: track every delivery from arrival to resident pickup with notifications.
Digital signage: push announcements and community content to lobby displays.
Concierge requests: residents request services through the app.
VIP guest management: pre-register and manage access for frequent guests and household staff.

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High-End Package
For Prestigious Properties

Some buildings go beyond living — they deliver a lifestyle. Total Association’s High-End Package was built specifically for luxury condominiums and communities that offer exclusive on-site services. From front desk and valet operations to package management and EV charging, every detail is integrated, automated, and tracked within the same powerful ecosystem.

Why Choose the High-End Package?

✓ Concierge Integration: Manage residents’ requests, guest arrivals, and service logs all from one dashboard.
✓ Valet and Parking Management: Track vehicles, issue tickets, and monitor real-time valet activity digitally.
✓ Package & Deliveries Hub: Scan, log, and notify residents automatically when packages arrive.
✓ EV Charging Integration: Manage charging stations, track usage, and bill automatically through the resident’s account.
✓ Front Desk Efficiency: From guest passes to service calls — everything runs smoother and faster.

The High-End Package brings true 5-star service management into the digital age — empowering management teams and delighting residents with effortless service delivery.

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Key Features

1. Front Desk & Concierge Management

✓ Log and track all front desk interactions.
✓ Manage guest entries, resident calls, and service requests instantly.
✓ Centralized dashboard for every shift and employee.
✓ Residents can pre-register guests, who receive a QR code for front desk scanning.

2. Packages and Deliveries Handling

✓ All packages are recieved by the association
✓ They are scaned and labeled with barcodes or photos.
✓ Automatic resident notifications and pickup tracking.
✓ Packages can be kept in storage if needed. Location is logged
✓ System Maintains a complete audit trail for accountability.
✓ System Maintains a complete audit trail for accountability.

3. Receiving Area

✓ Every delivery and/or employee is logged, photographed.
✓ Drivers and vendors can be pre-registered by the residents through their app.
✓ Ensures full visibility, security, and accountability for all incoming materials.

4. Valet Parking System

✓ Assign, move, and retrieve vehicles with digital keys.
✓ Monitor real-time activity by staff and residents.
✓ Prevent errors and lost keys through digital tracking.
✓ Residents can request their own or their guests’ cars directly from the app.

5. EV Charging Integration

✓ Track charging sessions for residents and guests.
✓ Automate billing through the resident’s Total Association account.
✓ Display availability and charging status in real time.